We’re here to help you
For general inquiries please call the KONE Customer Care Center at 877-276-8691.
You can reach us 24 hours a day, seven days a week.
For non-urgent service inquiries you may also email the KONE Service Center at Americas.customer-support@kone.com.
To report a service need or an emergency such as an entrapment call 877-276-8691.
For non-urgent requests you can also email Americas.customer-support@kone.com.
Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.
Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.
You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.
