Take a close look at some of the service capabilities that make up our KONE Care™ offerings for Elevators and Escalators.
Service descriptions
KONE CARE PASSANGER SAFETY
KONE CUSTOMER CARE CENTER
Receive advice on important code and safety issues through KONE’s dedicated corporate team
Increase employee awareness and passenger safety through equipment and process audits
Leverage safety training and educational materials available through Passenger Safety program
Enjoy peace of mind with immediate contact to KONE employees, 24/7/365
Communicate with trained multi-lingual agents which support over 100 other languages
Receive prompt and reliable service in emergency situations
ASSET MANAGEMENT PLANNING
KONE SERVICE METHOD
Improve financial planning through a comprehensive budgeting tool
Stay up-to-date on the assessment of your building’s elevator and escalator assets complete with life-cycle management
Learn about safety and code upgrades as well as opportunities for performance and aesthetic enhancements
Maximize your equipment lifespan through a tailored service program designed around your equipment characteristics, environment and usage
Enjoy peace of mind that comes from over 100 years of experience
Benefit from established quality control methodology
KONE CARE™ ONLINE
KONE CARE WIRELESS
Receive 24/7/365 access to detailed and real-time information related to equipment performance
Access reports that meet your needs and requirements
Stay informed with a wide variety of graphical charts and automatic email notifications
Helps reduce operating expenses by removing conventional analog phone lines for a wireless cellular solution.
Consolidation of all elevator related services – KONE can provide all services related to their elevator including their maintenance service, phone monitoring service and the phone line to their elevator phone.
Customer and Passengers receive all the benefits of KONE Care Phone Monitoring through our KONE Customer Care Center, including priority call handling,
KONE CARE REMOTE MONITORING
TECHNICAL SERVICE CENTER & KONE SPARES
Avoid unexpected downtime and call-outs through 24/7/365 monitoring of equipment
Reduce troubleshooting time and increase first time fix rate with advanced technology
Benefit from predictive service competencies, maximizing equipment availability and reliability
Access to over 60,000 parts for most types and makes of equipment
Advanced service tools and methods to support most types of equipment, whether on the job or through remote diagnostics
Access to an advanced professional support network
Service descriptions
Service descriptions
LET'S BUILD THE PERFECT SEVICE SOLUTION FOR YOUR BUSINESS
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