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SUMMARY
Challenge
■
To provide efficient and reliable elevator and escalator
solutions during the rapid expansion of Metro de
Madrid’s subway network
■
To help the metro constantly improve its equipment
availability and offer commuters the best possible user
experience
Solution
■
KONE has supplied 334 new escalators and 122 new
elevators for the expansion of the metro, as well as
carrying out extensive modernizations and repairs
■
A KONE team provides dedicated maintenance
and rapid call-out service, in an effort to enhance the
commuter experience
FAST FACTS
Metro de Madrid
■
Year of completion: 2007;
maintenance ongoing
■
Flow: 3 million passengers daily
■
Coverage: 13 lines, serving 300
stations
■
Owner: Metro de Madrid
■
Property manager: Metro de Madrid
KONE Solutions
■
334 new KONE escalators;
KONE maintains 174 escalators
in total for Metro de Madrid.
■
122 new KONE elevators; KONE
maintains 355 elevators in total
for Metro de Madrid
■
KONE Care
™
Maintenance
Service
Certain units of equipment are maintained directly by Metro
de Madrid, in which case KONE provides back-up advisory
services. KONE also advises when a new project is in the
design phase, suggesting new solutions for optimizing
people flow.
“Metro de Madrid is a customer that constantly challenges
us and makes us grow. During our long-standing relationship,
we have learned a great deal fromworking in this demanding
environment, always striving to provide the best possible
service and solutions for this long-term partner,” concludes
Rodríguez.